Return and Cancellation Policy 


According to the Terms and Policies incorporated in our Terms of Service and Renters Policy, Renter may agree to enter into a Reservation Agreement. The Renter shall meet at the Miami Scooter Rentals location. Once the Parties have satisfied all necessary conditions — including but not limited to providing a valid license to operate Miami Scooter Rentals’ vehicle, a walk-through inspection of the vehicle by the Parties, taking pictures of the vehicle and odometer – the Parties may agree to commence the Rental Period if the conditions of the Reservation Agreement are met. 

Reservation Cancellation 

In some cases, it may be necessary for either of the Parties to cancel the Reservation before the pick-up appointment. Renters may cancel the Reservation by contacting Miami Scooter Rentals. It is the Renter’s responsibility to confirm that Miami Scooter Rentals have a confirmed receipt of any cancelation or change in the Reservation.

Cancellations are effective immediately, and there is no refund. Miami Scooter Rentals offers flexible appointment times for your convenience. Before selecting your appointment times for rental check-in and check-out, please plan accordingly to avoid cancelation or additional fees.  

Failure to arrive within 1 hour of the appointed time may result in the Renter being charged the full amount of the rental, and the Reservation may be canceled.

Miami Scooter Rentals may cancel the Reservation by contacting the Renter through Renter’s provided contact information. This may include Renter-provided email, text messaging, or phone calls. 

Declining Commencement of Rental Period 

The Parties have agreed to certain conditions in their Reservation Agreement, and also to abide by Terms and Policies as required by Miami Scooter Rentals.

The Rental Policies details certain conditions, including but not limited to, presenting a valid license for the operation of the vehicle to be rented, following safe operating procedures including demonstrating preparedness to operate the vehicle in compliance with the law, and that the vehicle is in safe operating conditions as advertised through the Miami Scooter Rentals platform.

If these conditions are not met, Miami Scooter Rentals may decline the commencement of the Rental Period. Once a Rental Period has commenced, it may not be canceled.

Once the Pre-trip photos of the vehicle, odometer, and Renter’s license have been documented, the Rental period has commenced.

Review Policies 

According to the Reservation Agreement and the Terms and Policies set forth by Miami Scooter Rentals, any late fees or incidental damage fees may be billed through the Renter’s Payment Method via our third-party payment processor.

Renter understands and agrees that any payment method used in the reservation process shall remain open and effective throughout the Rental Period and shall close only after the transaction has concluded satisfactorily.

Additionally, suppose the Renter demonstrates a pattern of abuse of these cancellations policies or continually works hardships against Miami Scooter Rentals by repeatedly canceling reservations, declining commencement of rental period in an arbitrary manner, or arriving at the pick-up appointment unprepared to commence the Rental period Miami Scooter Rentals may take whatever remedial action at its sole discretion, which may include suspension or termination of a Renter’s account and reservation.


Reservation/Rental Terms, Procedures, and Policies

Once you have selected a scooter you wish to rent, please follow the Reservation procedures as indicated in the listing. Miami Scooter Rentals will respond to

Reservation Requests in a timely manner, if Miami Scooter Rentals should have any questions, or require additional information, Renter must also ensure all communication is timely, or Reservation Requests may lapse or otherwise be terminated for non-response. 

Once Renter and Miami Scooter Rentals have agreed to the reservation and rental terms, the Parties shall then be required to execute a Reservation Agreement that reflects the Terms of the Agreement between them. 

Please arrive at the Pick-up on time with a copy of your valid license (no temporary permits accepted), and in a manner that satisfies the terms of your Reservation (i.e. with designated Passengers, required safety gear if not being provided by Miami Scooter Rentals, etc.). The Rental does not commence until you have presented your valid license and satisfied Miami Scooter Rentals as to the terms of your Reservation Agreement. 

Pick-up / Check-in

Renters are expected to arrive at the appointment times for pick-up and drop-off set forth in the Reservation Agreement.

Renters are encouraged to let Miami Scooter Rentals know of any delays that may cause the renter not to arrive on time for pick-up or drop-off.

After 30 minutes of being late (either pick-up or drop-off), the renter will be charged a $50 late fee each time they are late.

After 1 hour of being late for the rental check-in, the reservation may be canceled, and the Renter will be responsible for the full amount of the rental.

**No refunds (partial or full) will be given to the Renter for late pick-up or early return. A late pick-up does not change the return time for the rental (no credit is given for late pick-up or early return).**

Drop-off / Check-out

The vehicle must be returned at the agreed-upon time outlined in the Reservation Agreement. No credits or refunds are issued for early returns, even in the event of an accident.

Unless the Parties have mutually agreed to an extension of the Rental Period and documented this, any returns (check-outs) running late will need to pay for the extension of their protection plan.  

Late more than 30 minutes past the agreed time in the Reservation Agreement shall incur a $50 Late Fee.

Late more than one hour past the agreed time in the Reservation Agreement shall incur an additional day of Rental at full price, a $50 Late Fee, protection purchases, and gear rental fees if applicable.

Every 24 hours, the renter will be assessed an additional day of Rental at full price, late fees, protection purchases, and gear rental fees if applicable.

Routine Maintenance and Fueling Responsibilities 

Renter, during the Trip or Rental Period, assumes all responsibility for instructions communicated to you by Miami Scooter Rentals. In the event of mechanical failure, Renter shall promptly report issues to Miami Scooter Rentals. Upon return of the Scooter, Renter may be held responsible for any damages beyond normal wear and tear deemed to be the result of the negligent operation or failure to provide routine maintenance. 

Safe Renting Policy 

At all times during the Rental Period please retain a copy of the Vehicle Registration, Reservation Agreement, and the Insurance card you have been provided through the Miami Scooter Rentals dashboard. 

Renter agrees that they shall use all legally required safety gear, including helmets, as required in the municipality or state where the Rental shall occur. It shall be Renter’s responsibility to ensure that appropriate safety gear is used regardless of whether it is supplied or rented from Miami Scooter Rentals according to terms agreed by the Parties. 

Furthermore, regardless of whether the law in your jurisdiction requires mandatory use of certain safety gear, including helmets, Renter acknowledges that Miami Scooter Rentals requires the use of appropriate safety gear appropriate for your riding ability and an acknowledgment that you may be unfamiliar with the scooter you have rented. In any and all cases, a DOT-approved helmet is mandatory for both Renter and any accompanying Passenger. 

Miami Scooter Rentals requires you to identify by name any Passenger you shall convey during the Trip or Rental period at the time you submit any prospective reservation to be booked. Any Passenger must be at least 21 years or older. 

Renter is responsible for further ensuring that Passenger is familiar with scooter safety laws in your city and/or state. Passengers are required to review the Terms and Conditions of Miami Scooter Rentals. By submitting Passengers’ names and booking a registration with their information, Renter represents that Passenger has reviewed and accepted all incorporated Terms and Conditions. By so doing, Renter

shall assume the responsibility and risk for ensuring that Passenger is in compliance with all applicable Scooter/Motorcycle safety and helmet laws. 

Furthermore, Miami Scooter Rentals requires Renter to review the Insurance and Damage Coverage options available at the time of check out. Renter agrees and understands that they assume all inherent risks and responsibilities in selecting the appropriate coverage, for ensuring they have the requisite skill required for the safe operation of the scooter to be rented, and that they have taken responsibility, financially and otherwise, for ensuring their Passenger shall comply with all laws and these Terms during the Rental or Trip Period. 

Prohibited Activities 

Renter agrees and understands that any of the following activities on the part of Renter or designated Passenger under Renter’s control, during the reservation period, prior to the beginning of the Trip or Rental period may result in cancellation of the reservation, early termination of rental, and non-performance of the Rental, OR, if any of the following activity occurs during the Rental period may negate any Insurance coverage, or results in the termination or suspension of their Renter account, or forfeiture of any monies paid during the Reservation process. Using, or attempting to use a vehicle rented through these Services: 

  • Without a valid appropriate license in good standing, presented and documented at the time of pick-up & drop-off. 
  • With a suspended license or without full disclosure of driving record or infractions.
  • Without demonstrable requisite skill at the time of pick-up. 
  • While under the influence of drugs, alcohol, medications, or any type of impairment that might prevent safe operation. 
  • Authorizing persons not specifically disclosed on the Reservation to operate or ride as a Passenger. 
  • Without legally required safety equipment in acceptable condition whether or not provided by Miami Scooter Rentals. 
  • Altering scooter in any way 
  • Off-road operation, racetrack, or operation on anything other than finished, paved roads. 
  • In a reckless manner i.e. Stunt driving, wheelies, burn-outs, etc. 
  • Riding a scooter in a manner not intended by the manufacturer.
  • Failing to heed Miami Scooter Rentals’ specific instructions particular to the scooter being rented. 
  • Using the scooter to tow or push an object, or in excess of manufacturers load limits. 
  • For commercial uses unless specifically approved by Miami Scooter Rentals. 
  • While Renter is distracted, for example, smoking, eating, texting, operating a cellphone or other device while riding. 
  • To enter a race or competition. 
  • In the commission of any criminal or reckless act. 
  • Without reporting an accident, or malfunction as soon as possible to Miami Scooter Rentals. 

**Miami Scooter Rentals may decline, cancel, or terminate any rental early at its sole discretion should such action be deemed in Miami Scooter Rentals’ best interest. 

Miami Scooter Rentals may cancel the reservation at the time of pick-up if the Renter is unable to provide a valid driver’s license, does not possess required safety gear, is visibly impaired or demonstrates a lack of basic skill in the operation of the throttle, or any skills fundamental to safe scooter operation. Miami Scooter Rentals is under no duty to perform any extensive assessment of skill and preparedness to begin the Rental period but may, at their discretion, cancel the Trip or Rental if the Renter is unable to provide a valid license or presents an appreciable threat to engage in Prohibited Activities or otherwise violate the Terms and Conditions of this Service or the Reservation Agreement between the Parties. 

In The Event Of An Accident 

  • Notify authorities and seek medical attention immediately. 
  • As soon as practical, inform Miami Scooter Rentals and allow them to retrieve and take possession of the scooter to prevent further damage or expense from being incurred that you may otherwise be held responsible for. 
  • Obtain names, addresses, phone numbers (work, home), and license numbers of all persons involved, including passengers and witnesses. 
  • Obtain license plate number and state of equipment involved in the accident.
  • To the extent possible, take photos of the accident and document any damages to Passengers, or third parties or other property damage.
  • For smaller incidents, do not attempt to repair damage or replace parts without Miami Scooter Rentals’ consent. 
  • File a police report. 
  • There are no refunds for trip days remaining in the reservation following an accident.